FAq

general bakery information

Q: what type of payments do you accept?

A: We accept cash, Visa, Mastercard, Discover, and American Express.

Q: what type of products do you offer?

A: We have a variety of Polish pastries that are recipes handed down our family line including Chrusciki, Placek, Almond Rings, Poppyseed, & Paczki. We also offer a variety of other European style pastries such as Cannoli, Macarons, French Strudels, Linzer Cookies. Looking for something custom? We offer that as well! We offer custom cakes, cookies, gift basket, platters, & more!

At our Clarence location we also serve breakfast, gelato, acai bowls, espresso, coffee, & tea.

Q: Do you offer shipping?

A: Yes we do! Check out our online store for nationwide shipping.

Q: can i place an order for pick up?

A: Yes you can! You can order online on our website or give us a call! We do ask for a 50% deposit to place your order.

Q: Where are you located?

A: We are located at 80. W. Drullard Ave. Lancaster, NY (Off of Central Avenue). We are also located at 4475 Transit Rd. Buffalo, NY (Eastern Hills Mall)

Q: What is your refund/exchange policy?

A:We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours ) of your concern  We retain the right to judge our product quality for ourselves & determine the amount that can be refunded. All refunds will be provided as in-store credit.

Q: are you hiring?

A: We’re always looking for friendly, hardworking people to join our team (front and back of house). Please fill out our online application under employment and we will get back to you as soon as possible!

Q: do you offer a military discount?

A: Yes we do offer a 10% discount! Thank you for your service!

custom cakes

Q: how soon should i place a custom cake order?

A: For custom cakes we ask at least 1-2 weeks notice, however, if there is room in our decorating schedules we can typically accept orders with 48 hours notice. If you are looking for something that day please don’t hesitate to give us a call as we typically keep our cases stocked with a variety of grab and go occasion cakes!

Q: will my cake look exactly like my picture provided?

A: We take pride that all our cakes are handmade and unique, with no two cakes being the exact same. We will use your provided image as inspiration and as a guide for your design. Variations in color and appearance may occur.

Q: will my flowers look like your previous cake pictures? Can i request specific flowers for my cake?

A: Fresh flowers depend on our florist’s availability. We cannot guarantee an exact size, color, or species of fresh flowers.  Flower placement and quantity may differ as no two cakes are the exact same due to seasonal availability. You are always more than welcome to bring in your own flowers if you are looking for something specific! 🙂 

Q: do you offer edible images?

A:Yes we can put edible images on cakes, cupcakes & sugar cookies.

wedding cakes

Q: how soon should i book my wedding cake?

A: We recommend booking your wedding cake tasting 6-12 months prior to your wedding. If you are looking for a dessert table we recommend booking 9-12 months prior to your wedding. Please do not hesitate to call if you are close to your wedding date and are still in need of a cake. 

Q: do you charge for wedding cake tastings?

A: Yes, a $25.00 consultation & tasting fee is required as pre-payment for two people. If you would like additional people to taste please let us know, the cost is $10.00 extra for an additional person and additional samples. Four people maximum are allowed in the tasting roomIf you decide to book with Chrusciki Bakery your consultation fee will be deducted and put towards your final cake balance. 

Q: how do i book a wedding cake tasting?

A: You can schedule a consultation right on our website! Click here to book a consultation. 

Q: how many people can i bring to the wedding cake tasting?

A: We can accommodate up to four people total at the tasting. If you would like to bring home samples to your loved ones we will have additional samples that are available for purchase if requested. 

Q: how many flavors can i try at my tasting?

A: You can choose up to four cake flavors and eight frosting/filling flavors.

Q: do i need to bring anything to my wedding cake tasting?

A: Bringing pictures, color swatches, and other ideas is very helpful to give us a good feel for what you want your wedding cake or desserts to look like!